The research process

Good research starts with a clear question, not a method. The example shows the steps: decide what you need to learn, choose a method, observe and then synthesize what you found.

In more detail:

• Question: what do we need to learn, and why does it matter?
• Method: which technique best answers that question?
• Observe: run the sessions and record what actually happens.
• Synthesize: group observations into patterns and insights.

If the findings raise new questions, refine the question and go around again.