Self-service kiosks

Kiosks are public touchscreens for tasks such as buying tickets, checking in or withdrawing cash. The example offers four large ticket options and one clear next button.

Anyone may use a kiosk, often in a hurry, standing up and with no instructions.

When designing for kiosks:

• Keep steps simple, with one task per screen.
• Use large touch targets and minimize typing.
• Consider glare, noise and people waiting behind.
• Support accessibility, including reachable controls and audio guidance.
• Clear the session and remove the previous user’s details from the screen when the task ends or after a period of inactivity. Warn users before timing out so they can keep going.